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Head Strategic Patient Services

Reference Number: 2661
Location: Northeast

Our client is a major global healthcare company.  They have asked us to assist them in their search for a Head of Strategic Patient Services.

Major tasks and responsibilities will include:

  • Develops a cohesive strategy for Patient and Specialty Services in collaboration with our client’s stakeholders (including Brand, Field Sales, USMM & MA, Medical, Regulatory, IT, Public Affairs).
  • Manages and evolves the inventory of the company’s service offerings to become industry leading in the eyes of customers.
  • Leads the generation and implementation of ideas to provide improved value of the company’s products for patients, care givers, health care providers, payers, and regulatory agencies.
  • Collaborates with stakeholders to understand brand value drivers and key business challenges, in order to optimize scope of services and delivery model.
  • Creates an effective method for developing service based strategy and tactics with defined points for input, sound market research methods to identify customer needs, and seamless integration into business plans.
  • Leverages best practices and lessons learned across brands and TAs to improve customer satisfaction and optimize vendor/program resource mix.
  • Designs innovative offerings based on patient insights through call center, external benchmarking, and scanning global best practices.
  • Develops streamlined/efficient operational processes.
  • Identifies, evaluates, and manages cost effective solutions for sourcing of services.
  • Identifies effective, innovative, and efficient service providers.
  • Ensures patient service offerings are market leading through quality and service level metrics.
  • Partners with Specialty Channels team and Trade to develop optimum distribution solutions that complement service components.
  • Manages and leads a team of Patient & Specialty Services brand partners, including adherence and service category experts.
  • Manages and leads a team of adherence specialists that drive brand adherence to maximize drug benefit to patients and healthcare system.
  • Develops adherence programs with clear understanding of the solution landscape, emerging trends, and competitive offerings.
  • Provides baseline and periodic adherence metrics to track impact.
  • Integrates adherence expertise into overall Service offerings.
  • Builds adherence metrics into reimbursement and pharmacy programs.

We seek candidates with the following qualifications:

  • A minimum of a Bachelor’s Degree.
  • An MBA is preferred.
  • A minimum of 10 years of pharmaceutical industry experience, 5 years with specialty product responsibilities.
  • Strong marketing experience and proven success in the areas of Marketing and Hub Services.
  • Specialty Services Experience: Reimbursement organizations, Specialty Distribution, and adherence.
  • In-depth knowledge of specialty product distribution and service company business models.
  • Proven experience partnering with brand teams and other stakeholders to develop innovative programs.
  • Demonstration of collaboration and coordination with multiple stakeholders, including strong senior management communication skills and sales force communication.
  • New product launch experience with specialty products.
  • Strong business and analytical acumen.
  • Direct experience leading teams.
  • Ability to lead across the marketing, sales, and patient services organization.

 

Do you have the skills and experience we seek and want to advance your career with one of the world’s leading companies? If so, please email your resume as a Word attachment to us, reference 2661. No calls or faxes, please. Include your daytime phone number and we will contact you confidentially or reply to your email.