Quality Recruiting. Established Experts.
Head Strategic Patient Services
Reference Number: 2661
Location: Northeast
Our client is a major global healthcare company. They have asked us to assist them in their search for a Head of Strategic Patient Services.
Major tasks and responsibilities will include:
- Develops a cohesive strategy for Patient and Specialty Services in collaboration with our client’s stakeholders (including Brand, Field Sales, USMM & MA, Medical, Regulatory, IT, Public Affairs).
- Manages and evolves the inventory of the company’s service offerings to become industry leading in the eyes of customers.
- Leads the generation and implementation of ideas to provide improved value of the company’s products for patients, care givers, health care providers, payers, and regulatory agencies.
- Collaborates with stakeholders to understand brand value drivers and key business challenges, in order to optimize scope of services and delivery model.
- Creates an effective method for developing service based strategy and tactics with defined points for input, sound market research methods to identify customer needs, and seamless integration into business plans.
- Leverages best practices and lessons learned across brands and TAs to improve customer satisfaction and optimize vendor/program resource mix.
- Designs innovative offerings based on patient insights through call center, external benchmarking, and scanning global best practices.
- Develops streamlined/efficient operational processes.
- Identifies, evaluates, and manages cost effective solutions for sourcing of services.
- Identifies effective, innovative, and efficient service providers.
- Ensures patient service offerings are market leading through quality and service level metrics.
- Partners with Specialty Channels team and Trade to develop optimum distribution solutions that complement service components.
- Manages and leads a team of Patient & Specialty Services brand partners, including adherence and service category experts.
- Manages and leads a team of adherence specialists that drive brand adherence to maximize drug benefit to patients and healthcare system.
- Develops adherence programs with clear understanding of the solution landscape, emerging trends, and competitive offerings.
- Provides baseline and periodic adherence metrics to track impact.
- Integrates adherence expertise into overall Service offerings.
- Builds adherence metrics into reimbursement and pharmacy programs.
We seek candidates with the following qualifications:
- A minimum of a Bachelor’s Degree.
- An MBA is preferred.
- A minimum of 10 years of pharmaceutical industry experience, 5 years with specialty product responsibilities.
- Strong marketing experience and proven success in the areas of Marketing and Hub Services.
- Specialty Services Experience: Reimbursement organizations, Specialty Distribution, and adherence.
- In-depth knowledge of specialty product distribution and service company business models.
- Proven experience partnering with brand teams and other stakeholders to develop innovative programs.
- Demonstration of collaboration and coordination with multiple stakeholders, including strong senior management communication skills and sales force communication.
- New product launch experience with specialty products.
- Strong business and analytical acumen.
- Direct experience leading teams.
- Ability to lead across the marketing, sales, and patient services organization.
Do you have the skills and experience we seek and want to advance your career with one of the world’s leading companies? If so, please email your resume as a Word attachment to us, reference 2661. No calls or faxes, please. Include your daytime phone number and we will contact you confidentially or reply to your email.
-
I enjoyed working with the staff at Fairway Consulting Group because they were professional, thorough, efficient and courteous in all communications.
- Senior Clinical Research Associate with a growing drug discovery and development company
-
An area where they deserve tremendous praise is the area of negotiation of a fair package for all parties concerned.
- Director BioOncology Business Unit Operations, Leading Biotechnology Company
-
The process was also made a lot easier with the small number of touch points at Fairway Consulting Group, where I worked with two consultants for the entire process and never had to explain my story to different people.
- Associate Manager Market Planning, Leading Biotechnology Company
-
I am eternally grateful to Fairway Consulting Group. They are a class-act, and I wish them every success in the future.
- Director BioOncology Business Unit Operations, Leading Biotechnology Company
-
I’ve worked with John Wiener and his staff for almost ten years and they’ve helped me secure two attractive positions with leading pharmaceutical companies during this time.
- Director New Product Commercialization, Major Global Pharmaceutical Company
-
...thank you for all of your insights and coaching during my placement process... I'm delighted to be joining such a wonderful team.
- Manager Field Analysis, Major Global Pharmaceutical Company
-
I have worked and dealt with a number of recruiting companies, but I have to say this has best my best interaction ever.
- Medical Director Imaging, Major Global Diagnostic Imaging Company
-
Christopher is highly professional, energetic and efficient. He knows the pharmaceutical industry and was great at understanding my needs...
- Manager Outcomes Research, Major Global Pharmaceutical Company
-
Dan… Now that I interacted with several head hunters, I think it is easy for me to say you are the best. You are sincere in finding a perfect match rather than making numbers and you do a very good job selling the truth about the position to the candidate and prepare the candidate for the interview. So keep doing what you do, you are very good at it.
- Director Drug Product Technology
-
Jan is a true partner in the talent acquisition business. She is genuinely interested in making certain her clients are positioned to ensure long-term success for both parties. As a candidate, in preparation for the interview process, Jan was quickly able to provide me information about the position, the company, their culture, and key leadership profiles, ensuring I could best represent myself and critical skills and experiences that I brought to the table. Jan made sure all of my questions were immediately answered with quick and responsive communication. After accepting the position, Jan and I remain in contact today and she is always available to provide continued support and employment advice. She now provides me with recruiting assistance for my department and continues to remain true to form in assisting in the process on the employer’s side, while identifying the best talent for our needs.
- Senior Director Clinical Operations, Major Global Pharmaceutical Company
-
Dear Jan, I cannot thank you enough for all the help and support you gave throughout the selection process, and most recently the hiring and relocation process with [name of company]. I have enjoyed working with you and am very grateful to you. I am extremely excited to start next week!
- Director Strategic Start Up & Patient Recruitment, Major Global Pharmaceutical Company
-
Just wanted to take a quick moment to say thank you for all of your insights and coaching during my placement process at Novartis. I’m delighted to be joining such a wonderful team.
- Manager Field Analysis, Major Global Pharmaceutical Company
-
Dan, I want to thank you for the work you have done with me for this position. It has been a great pleasure working with you. I have worked and dealt with a number of recruiting companies, but I have to say this has best my best interaction ever. And this is independent of the happy conclusion that should happen shortly with the signature of the offer letter. If someone needs an excellent professional in your field, your name will be at the top of my list.
- Medical Director Imaging, Major Global Diagnostic Imaging Company
-
Dear Jan, I cannot thank you enough for all the help and support you gave throughout the selection process, and most recently the hiring and relocation process with [name of company]. I have enjoyed working with you and am very grateful to you. I am extremely excited to start next week!
- Director Strategic Start Up & Patient Recruitment, Major Global Pharmaceutical Company
-
I enjoyed working with the staff at Fairway Consulting Group because they were professional, thorough, efficient and courteous in all communications. They listened to what I was looking for in my next career move and contacted me once they found something that fit my description. I would highly recommend using Fairway Consulting Group to any of my colleagues.
- Senior Clinical Research Associate, a Growing Drug Discovery and Development Company
-
Jan was a true asset in helping me make my latest career transition. Her industry connections, sound guidance, and dogged determination proved invaluable for exploring/pursuing job opportunities. She proved an ally even after placement in navigating a particularly challenging situation during organizational realignment
- Director, Clinical Planning & Resource Management, Major Global Pharmaceutical Company
-
Jan recruited me to my current position and always conducted herself in the most professional manner. She was a pleasure to work with through a time of transition. I highly recommend Jan.
- Medical Director, Drug Safety, Major Global Pharmaceutical Company
-
Jan Platnick recruited me and helped place me at Genzyme Corporation. Jan is an excellent professional recruiter. She has an optimistic attitude and the tenacity required to succeed in her role. I am very pleased with the way Jan handled my placement and would recommend her unequivocally to anyone seeking to fill open professional positions.
- Director-MTS Technical Project Management, Leading Biotech Company
-
I really enjoyed working with Jan, she is professional, focused and results orientated. I highly recommend her for the industry knowledge she has and the high level of personalized customer care she provides.
- VP Pharmacovigilance, CRO
-
I wanted to thank you for initial contact and support through the selections process with AbbVie. I greatly appreciated you championing me and submitting me for consideration. I am very excited to start my new job!
- Director Strategic Start Up & Patient Recruitment
-
Thank you for managing my recruitment to AbbVie for the Associate Director, Global Project Management position. I appreciate all the efforts that you and your company accomplished in helping me secure this new opportunity. Please know that I would never have known about this opportunity or pursued it without the persistence of Chris. It was your ability with Human Resources and the hiring manager at AbbVie that expedited and helped secure this position for me—I could not have done this without you. Thank you very much!
- Associate Director Project Management
-
I have had the pleasure of working with Ilanna. She expresses incredible knowledgeable of the pharmaceutical industry. Ilanna has deep understanding of the jobs she recruits for and consistently provides feedback. Her honest, detailed, direct, and sincere approach is what makes her stand out from the rest.
- Manager Product Development
-
Lee Golodny was the recruiter who eventually placed me at my new job. I was looking for a new career opportunity but had not had any success on my own with my networking. Lee contacted me through LinkedIn about a potential job at a small biotech firm. We discussed at length what I was looking for and he walked me through the process. He was very professional and I was impressed with him during the entire process. He followed up with me after every phone call, informal meeting, prepped me for the interview and helped me land a really great opportunity. Looking for a new job can be stressful but he made the process much easier for me. I hope others who may need that extra help will approach Lee to assist them in their job search.
- In vivo Pharmacology and Biomarker Scientist